Shipping and Returns

All our products are shipped from our warehouse in the Netherlands

Our goal is to package and ship all orders within 1 working day of payment clearance.  If we encounter any stock issues, we’ll contact you as soon we can to either arrange a replacement order or generate a refund.

All of our orders are packaged in plain packages with no external markets (other than shipping information) at all.  We do not add anything whatsoever to the inside of the package other than the goods you have purchased.  We don’t add packaging slips, invoices or any form promotional material whatsoever.  An invoice and order confirmation will be sent to your email address.  Our packaging is completely discreet.

The cost of Shipping is Calculated based on the weight of your items.  Shipping costs are as follows:

Europe – £7.95 | 2 – 3 days delivery time

We only ship within Europe

Payments

We accept bank transfers – Local accounts will be available for your money transfer depending on your delivery address

Product Labeling

Depending on the current labeling we have in stock and to protect your privacy, products may have slightly different labeling to that on the site.  Products will be labeled in the following way

  • Agatha Green Kalimantan >> Green Kali or AGK or GK
  • Agatha White Horned Borneo >> White Horned Borneo or AWHB or WHB
  • Green Liang Teh Hijau (LTH) >> Borneo Green >> LTH >> GLTH
  • Green Malay >> GM
  • Horned Red Pontianak >> Red horned Pontianak or HRP or RHP
  • Premium Vein Powder >> Stem and Vein >> PVP S&V
  • Red Liang Teh Merah (LTM) >> Borneo Red >> RVB >> RLTM >> LTM
  • Red Plantation Maeng Da >> MD Red >> Maeng Da Red
  • Red Thai >> RT
  • Signature Red Agatha >> Agatha Red or Super Red Agatha
  • Trivium Bali >> Trivium or Bali or TB
  • White Liang The Putih (LTP) >> Borneo White  or LTP or WLTP